1. Definitions
1.1 Client: The person or entity booking and paying for the Service.
1.2 Service: The Backflow Preventer Testing booked through the online portal.
1.3 Technician: An employee or authorized contractor of On Site Fire Protection Services Ltd.
1.4 Device: The Backflow Preventer that is the subject of the Service.
1.5 Scheduled Service Call: A service appointment booked separately from the online portal, offering a specific appointment time.
2. Booking & Scheduling
2.1 Non-Scheduled Service: Service booked through the online portal is considered a non-scheduled service, and no specific appointment time is offered. Clients requiring a specific appointment time should not book through the online portal and must instead book a Scheduled Service Call.
2.2 Availability Requirement: The Client shall provide hours of availability for the Service when booking. Availability must total at least 20 hours between 8:00 am and 4:00 pm, Monday through Friday. While no validation is performed during booking, On Site Fire Protection Services Ltd. reserves the right to cancel and refund any booking with less than the required hours within two (2) business days of booking.
2.3 Service Window: The Service will be completed within two (2) weeks under most circumstances. If service has not been attempted within two (2) weeks of booking, the Client may request cancellation and a full refund.
2.4 Enroute Notification: Enroute notification may be provided if requested by the Client. Enroute notifications will precede arrival by 20–40 minutes.
3. Service Execution and Interruption
3.1 Water Interruption and Risk Acknowledgment: Backflow testing will briefly interrupt water service for a few minutes at a time over a 15–30 minute period on the water line which the Device is protecting. Applications requiring continuous water use, such as car washes, laundry, drink fountains, or medical/dental/veterinary facilities, etc., could be adversely impacted. The Client should select Availability hours around such operations if able, or book a Scheduled Service Call. By booking this non-scheduled service, the Client explicitly acknowledges the possibility of water interruption as described and assumes all risk and liability for any adverse impacts on continuous water-use applications on the premises.
3.2 Client Responsibility for Notification: The Client is responsible for notifying residents of the water shutdown for testing. Technicians will not individually notify all residents of the building.
4. Access, Failed Attempts, and Fees
4.1 Service Attempt and Failed Access: Service will be attempted once within the availability hours provided, using the access instructions provided.
4.1.1 If the Technician is unable to access the Device, they will attempt to call the contact number provided for additional or alternate access instructions.
4.1.2 If the call is missed or the Technician is otherwise unable to access the Device, the Technician will depart, and the attempt will be classified as a “Failed Access.”
4.2 Outcome of Failed Access: In the event of a Failed Access:
4.2.1 Subsequent attempts at testing will require the Client to book a Scheduled Service Call at for an additional Travel Fee of $95 or;
4.2.2 Subsequent attempts at testing a device with previously undisclosed fire alarm supervision will require the client to book a Scheduled Service Call at for an additional Travel Fee of $95 plus a Fire Alarm Technician Service Fee of $95 or;
4.2.3 The Client’s pre-paid charges for the Service may on request be refunded less a non-refundable $95.00 Failed Access/Travel Fee.
4.3 Specific Failures Treated as Lack of Access: The following will be treated as a Failed Access and subject to the conditions in 4.2 above:
4.3.1 Failure to disclose that a Device is on a fire water line.
4.3.2 Failure to disclose fire alarm supervision of a booked fire water line Device.
4.3.3 Inability to contact the monitoring service of a device with fire alarm supervision and confirm the system is on test with the Technician in a timely manner.
4.4 Client Access Requirements: The Client must provide safe and clear access to all areas required for the Service, along with access to fire panels for supervised fire water line Devices. The Client is responsible for notifying the monitoring service, if present, and confirming the same with the Technician.
5. Liability and Catastrophic Failure
5.1 Catastrophic Failure Protocol: In the event of a catastrophic failure of the Device during testing, the Technician may leave the Device valves closed and water shut off. The Technician will notify the Client immediately using the contact information provided. The Client is responsible for notifying any residents and shutting down hot water systems or other relevant equipment immediately as necessary.
5.1.1 Limitation of Liability (Failure): On Site Fire Protection Services Ltd. is not liable for any damages, losses, or costs arising from the resulting water shutdown, including but not limited to, losses from interruption of business operations or damage to other equipment (e.g., hot water tanks) due to a sudden or prolonged lack of water service caused by a catastrophic Device failure.
5.2 Exclusion of Liability (Pre-Existing Conditions): On Site Fire Protection Services Ltd. expressly excludes all liability for any damage caused in the process of completing the Service due to the pre-existing condition of the equipment being serviced or systems connected to it.
5.3 Repair and Additional Billing: Repairs or corrections of any such issues are not covered by the inspection and testing fee. Any required additional work to correct issues:
5.3.1 Will be billed in addition to the original amount if immediate action must be taken to prevent further damage to the system or property.
5.3.2 Will be quoted, and approval requested, if immediate action is not required.
5.4 Client Indemnification: The Client shall indemnify and hold harmless On Site Fire Protection Services Ltd. and its employees, agents, officers, and directors against any and all claims, damages, losses, and expenses, including legal fees, arising out of or resulting from the Client’s pre-existing system conditions.
6. General Provisions
6.1 Governing Law and Jurisdiction: These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein. The Client and On Site Fire Protection Services Ltd. irrevocably attorn to the exclusive jurisdiction of the courts of the Province of Alberta.
6.2 Severability: If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid, illegal, or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable.
6.3 Entire Agreement: This document constitutes the entire agreement between the Client and On Site Fire Protection Services Ltd. with respect to the subject matter hereof and supersedes all prior agreements, negotiations, and discussions.
6.4 Waiver: The failure of On Site Fire Protection Services Ltd. to enforce any provision of these Terms and Conditions shall not constitute a waiver of any future right to enforce that provision or any other provision of these Terms and Conditions.
6.5 Assignment: The Client may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of On Site Fire Protection Services Ltd. On Site Fire Protection Services Ltd. may assign or transfer its rights and obligations under this Agreement at its sole discretion.
6.6 Force Majeure: On Site Fire Protection Services Ltd. shall not be liable for any delay or failure to perform its obligations hereunder if such delay or failure is caused by an event beyond its reasonable control, including but not limited to, acts of God, war, terrorism, floods, fire, labour disputes, and government restrictions.